You may return any unopened merchandise in its original condition, including original packaging within 15 days of receipt and you will receive a full refund less shipping. This is unopened merchandise (except Skincare and Haircare items) may be returned in its original condition, including original packaging and packing slip within 15 days of receipt. A refund will be issued less any shipping/gift wrapping charges.
In order to return merchandise, an RMA number must be obtained. To obtain a RMA number call or email our customer service department as soon as you know to need to make a return. Call toll free 888-932-2122, or email info@theperfectperfumeshop.com.
Returns may be subject to a 20% restocking fee if:
Merchandise is returned without an RMA number
Merchandise is returned after 15 days
Merchandise is not returned in its original, manufacturers condition
Shipping costs incurred to return the product to us will not be refunded.
We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons.
Please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
Please return the merchandise to:
Care of The Perfect Perfume shop.com
RETURNS DEPARTMENT
104 Parkway Drive South
Hauppauge, NY 11788 USA
All returns must be shipped back to the returns department using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Once we receive a return from you (with all of the proper information), we will credit your account (less any restocking or shipping fees if applicable) and notify you.
**Please allow up to 14 business days to process your return or exchange.
Damaged Merchandise:
Please contact our customer service department for an RMA. Upon receipt of the damaged merchandise a refund will be issued and an email confirmation with the total amount credited will be sent.
Undeliverable Packages:
If your package is returned to us marked as "refused", "unclaimed", or "undeliverable", a refund will be issued for the merchandise only. Shipping charges are non refundable.
